"I took a trip from North Carolina to Miami to ride to Key West and back on my brand new R1200RT. When I arrived back from the ride to Key West, I noticed some dried antifreeze on the side of the engine block. Given that I was supposed to ride back home (1000 miles) the next day, I was, naturally, concerned. I called the nearest Motorrad dealership (Motorcycles of Miami), and explained the situation. They asked me to bring it right down and they would look at it. They found it was a faulty water pump. In the (almost) 2 years they have been making the water cooled boxer, they had not seen that issue with them. Given my trip urgency, they pushed me to the front of their already full schedule in the shop. Ordered the parts and I pick the bike up this morning. 1 day behind schedule to depart, but A LOT better than chancing the trip on a leaking water pump. To make things better, BMW is going to reimburse my additional travel expenses as a result of the delay (hotel, cab, meals). I have been absolutely blown away by the sense of urgency, attention to detail, and customer service I have received at Motorcycles of Miami. They truly have it right, when it comes to taking care of a fellow BMW rider. This experience makes me so happy I chose to purchase a BMW, and the faith I have in the BMW riding community! Keep it up!"
Micah Shortridge - Greensboro, NC